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AutoPoint Customer Retention Management
AutoPoint leads the industry as the prevailing partner for uncommon fixed operations solutions. The proven AutoPoint customer retention management system blends traditional best practices with cutting-edge technology to deliver an incomparable motorist experience.
With AutoPoint Customer Retention Management, You Can Expect:
- Full-service solutions for the entire vehicle lifecycle, from purchase to trade-in
- Efficient digital processes that enhance your service department’s performance
- Strategic multichannel motorist communications to increase CSI scores and retain customers
- Total visibility into your department’s execution and results
OnPoint is more than just the leading digital inspection tool—it’s a holistic vehicle care solution. From scheduling the first appointment to fulfilling repair orders, OnPoint enables your team to personally engage each motorist, increase shop productivity, and strengthen customer interactions.
- Online appointment scheduling
- RFID-driven welcome boards
- Tablet-based Write-up tools
- Service department shop loading tools
- Digital inspection suite
- Interdepartmental communication systems
- Web-based apps that present inspection results
- Status and media boards
Getting motorists back into your shop has never been simpler. Retain your customers from first sale to trade-in with ReclaimPoint. We use data-driven strategies to send the right messages to the right customers at the right times. We remind, educate, and entice motorists to build loyalty to your dealership and choose you as their lifetime service provider.
- Data-driven Communications delivered with cutting-edge technology
- Two-way texting
- Live calls to reschedule deferred recommendations
- Marketing for the entire vehicle lifecycle
AutoPoint pioneered the digital inspection process. To this day, we offer innovative fixed operations solutions you won’t find anywhere else. We promote our core values of customer satisfaction and productivity through dedicated partnerships with our clients and a constant commitment to vehicle care. And we back all our products with a 4:1 ROI guarantee.
What They Say
“The benefit of AutoPoint is that we can be doing one hundred other things, going two hundred miles an hour, and we aren’t going to miss a beat. The efficiencies that you gain really do translate into being able to move more cars through the shop, and increased profitability for the entire dealership.”
We know if we want to be a leader, we have to partner with leaders. We constantly innovate to provide you with a holistic user experience and seamless integration. Learn how we work with your OEM and DMS providers to better your business.Learn More